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FAQ

General Questions

General Questions
What is GreenHands?

GreenHands is a free materials marketplace for re-using and/or recycling excavation, construction & demolition materials and salvaged goods. Use GreenHands to buy, sell and trade recycled building materials and salvaged goods for any project. GreenHands is also one platform for the entire Construction & Demolition Industry. Connect with any supplier, trade, recycle facility, transporter, plant hire or consultant under one roof.

General Questions
Who is GreenHands designed for?

GreenHands is for everyone. It is designed to be open source and free to encourage everyone to use the platform for their own benefit. However our initial focus is on the construction & demolition industry because its the industry we originate from, and one that handles materials on a daily basis. The core users of the site will be those who generate waste (demolition contractors, builders and excavators) and those that receieve waste (recycle facilities, builders, DIY).

General Questions
How does GreenHands work?

GreenHands is designed to connect waste generators with waste receivers via a free online marketplace with the goal of redirecting waste away from landfill and into the hands of someone who needs it. Simply create a free account, post a dispose or wanted ad, and GreenHands will make a match for you. You can also search for any business such as demolition contractors, builders, Transporters, consultants and more. 

General Questions
Do I have to subscribe to GreenHands to use it?

No. All features are free and available for everyone to use, including the marketplace, recycle facility outlets, trade search and customer support. However if you are a business wanting to maximise your exposure and connect with more trades, and have your products permanently listed in the marketplace, there is a small monthly subscription fee.

General Questions
How can I get additional help with my account or anything else?

At the top of every page there is a "help" button with your choice to either, email or live chat with one of our friendly support staff.

General Questions
How much does it cost to join GreenHands?

GreenHands is free and open to everyone. If you want to add your business to our directory it’s also free unless you wish to upgrade to a "Business" account. There are many benefits to an upgrade. The cost to upgrade is just $13.60/week and you can cancel at anytime.

General Questions
Why is the marketplace FREE?

Having worked within the industry for decades, we found there was a lack of communication, knowledge and categorization of materials, coupled with the rising waste disposal costs (and waste levy). So we wanted to give materials and its handlers (everyone) the best chance of being seen and reused or recycled. The marketplace is available to everyone all the time, even if you have a business listing or not. Besides, how can you be serious about the environment if you put dollars first?

General Questions
How can I share my ideas for feedback?

Simply click on the "Leave a Message" tile at the footer of the website (bottom right)

General Questions
How do I view my subscription status?

To view your subscription status, login to your GreenHands account. Toggle to your Dashbord, click 'Businesses.'

If you are an unsubscribed (unpaid) business, it will display a black tab that says 'Basic.' 

If you are a subscribed (paid) business, it will have a black tab that says 'Business.'

 

 

General Questions
How much is the EPA waste levy? Can it be avoided and how?

For information regarding the NSW waste levy, please follow this link: https://www.epa.nsw.gov.au/your-environment/waste/waste-levy  OR contact the NSW Environment Protection Authority (EPA). 


To avoid paying the waste levy, C & D businesses need to find a recycling option for their products/materials. That way, you will avoid disposing of them at a landfill or recycling facility. 

General Questions
Who can validate my material? How long does it take? What is the cost?

A geotechnical engineer has the authority to validate your material. It can take anywhere from 24 hours up to two weeks. A basic inspection and report could start from around $500. 
 

Payment Information

Payment Information
What are the payment methods available?

Currently, we use a system called Stripe (www.stripe.com). Stripe only accepts Credit Card payments.

Payment Information
What do I get for listing or claiming my business?

As a 'Basic Listing' profile there are many advantages for listing your business with GreenHands, including: access to a free marketplace, better business exposure, ability to connect with more trades and recycle facilities to improve waste handling and more.

Our 'Business Listing' profile has even more additional benefits including permanent product listings and searchable profile content for SEO. 

Payment Information
How much is the subscription cost?

The cost is just $13.60/week or $59/month. As a business this fee is also tax deductable (however please consult your accountant for further advice)

Payment Information
Is there a minimum subscription period?

There is no obligation to join and you can cancel anytime, so your minimum period would be just one week if you have already paid for the first week.

Payment Information
What happens after the end of a free trial?

Unless you cancel your membership, your payments will begin debiting from your account from one week after your trial ends.

Payment Information
Can my company receive invoices for my subscription payments?

Yes of course!. Listing your busienss on GreenHands is fully tax deductible. Simply go to your dashboard, click on xxxxx and generate an invoice to print or email.

Posting on Greenhands

Posting on Greenhands
Why is it free to post an ad?

GreenHands is for everyone. We believe you can't be serious about the environment by putting dollars first so we have taken the stress out of connecting you with someone in need of your material. The easiest & quickest way to make this happen is to make it free. The more people see a product, the better chance of that product being reused or recycled.

Posting on Greenhands
How do I post an Ad?

Simply click on "Dispose Material" or "Want Material" in the top bar and follow the prompts.

Posting on Greenhands
How many ads can I post on GreenHands?

There is no limit on how many ads you can post. Post as much as you like! In fact, the more materials on the platform; the more waste we divert from landfill. Win-win.

Posting on Greenhands
How long do ads stay live or active on the site?

If you are a subscribed business, you will have the option to permanently list your products. If you are not a subscriber, you will manually set the time that your ad/listing is active.

The maximum time limit for a live ad is 3 months. After this time is up, you can either re-post it your ad, archive it for later, or delete it. 

If you are a paid subscriber on the "Business" Plan you can create permanent listings of your products with no time limits set.

Posting on Greenhands
What kinds of ads can be posted on GreenHands?

GreenHands is a marketplace for construction and demolition materials, including salvaged materials such as white goods, doors and window frames. We encourage users to only upload materials from this industry. We don't sell cars, clothing or electronic equipment. In the future, we plan to expand the platform to include materials from other various industries such as manufacturing.

Posting on Greenhands
Can I post multiple photos?

Yes. You can post up to x images.

Posting on Greenhands
How do I edit, pause or delete an Ad?

Step 1: Go to your dashboard, click on 'Listings'

Step 2: Click on '…' and 'edit' to either edit, or delete your listing.

Posting on Greenhands
Can I post permanent listings of my products/services?

You can only post permanent listings if you are a paid subscriber with GreenHands.

Posting on Greenhands
Can I post an ad that displays my location?

Yes. When creating a dispose or wanted ad you can search the exact location of the product. 

Posting on Greenhands
Can I include a link to my website in my Ad?

At this stage you cannot list your website link directly within a dispose or wanted ad. However, users can click on "view profile" to view your website, product range, and other contacts details.

Posting on Greenhands
Will my email address, phone number, and street address be visible on my ad?

Your email address will be visible if a user clicks on it, however your address will only be visible if a user visits your profile page.

Posting on Greenhands
I cant get in contact with the buyer/seller of a product

If you are having issues getting in contact with any supplier, trade or buyer/seller of a product, please email us at info@greenhands.net and our customer service team will follow up on your behalf.

Posting on Greenhands
How do I remove a listing?

Step 1: Go to your dashboard and click on "Listings"

Step 2: Click on "…" and then click "delete"

Posting on Greenhands
I need to sell my product quickly. Can I do this?

We understand the importance of removing materials from a site in a timely manner, so we give you the ability to choose a time to dispose of the material. One of the strengths of the GreenHands platform is in connecting you to a buyer for your material quickly and efficiently. 

Posting on Greenhands
Can I follow an ad?

Yes! Simply click on "Follow ad" located just below the image in the product display page.

You can then navigate to your Dashboard, which will display all the products that you are currently following.

Registering on GreenHands

Registering on GreenHands
How do I register an account on GreenHands?

Click on "register" and simply create a dispose or wanted Ad. By default you become a member when you post an ad.

 

Registering on GreenHands
Is there a registration fee for GreenHands?

GreenHands is 100% free (so is selling). However, if you want to permanently list your business profile, then there is a subscription fee.

Registering on GreenHands
How do I update my information, such as my email address?

Go to your dashboard and click on "Profile". You can then update all your information.

Registering on GreenHands
I forgot my password

If you have forgotten your password, simply click on "Forgot My Password" and enter the email address that you used when registering with GreenHands. An email will be sent to you with instructions on how to reset your password.

Still having problems? Call us on 1300 xxxxxx

Searching on GreenHands

Searching on GreenHands
How do I search for the nearest waste facility to me?

At the top of any page there is a "Find a Facility" button. Click on that and you can refine/filter your search by material type, location and type of facility.

Searching on GreenHands
How will I know if the facility will be open when I get there?

When you search for a facility, we list their opening hours, as well as the materials that they accept. Alternatively, you can simply call them directly by clicking the phone number listed. Or, you are welcome to call us on 1300xxxxx and we can provide assistance.

Listing my Business

Listing my Business
What are the advantages of upgrading my business profile?

There are multiple advantages of upgrading your profile to the "Business" Plan, including:

1. Much better exposure for your business by being added to your specific trade listing.

2. Create permanent listings for your products

3. Your logo and/or business name will be displayed on marketplace ads throughout the website.

4. Be listed under more than one business category

Listing my Business
How do I list or claim a business on GreenHands?

Claiming a business has never been easier. At the top of any page click on "Claim my Business" and follow the prompts.

Listing my Business
Where will my business listing be located within the website?

Your business will be listed in the relevant trade category. For example if you are a Plant Hire business, you will be listed within "Plant Hire & Equipment."

Listing my Business
How do I edit my business listing?

Go to your dashboard and click on "Profile."

Listing my Business
Can I list more than one business?

Yes, you can list as many businesses as you like. However, each business that you list will require a separate subscription fee.

Listing my Business
Can I list all my products for hire?

Not yet! Currently we are only focusing on materials, however in the near future we will aloow users to post their machinery for hire and/or purchase.